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Focusing on product research and development in the field of information security, we are committed to providing professional information security products, solutions, technical advisory services for government, military and other secret-related units, as well as other enterprises and institutions.

Do you want to talk to us about the field of information security and file encryption?

You can fill in the form on the right to let us know your project requirements and we will contact you as soon as possible. Of course, you are also welcome to call us at 400.

You can also contact us through the following channels:

Address: 7th Floor, Zone B, Innovation Building, Phase I Pearl Bay Software Park, Siming District, Xiamen

Tel: 400-666-0170/0592-2565820

Official website: www.tipray.com

Customer service: sales@tipray.com

Market cooperation: market@tipray.com

Quickly submit your requirements ↓

Xiamen Tianrui Technology Co., Ltd.

Headquarters contact:

Address: 7th Floor, Zone B, Innovation Building, Phase I Pearl Bay Software Park, Siming District, Xiamen

tel:400-666-0170 / 0592-2565820

website:www.tipray.com

service:sales@tipray.com

parter:market@tipray.com

  • Scanning Wechat Two-Dimensional Code and Paying Attention to Us

  • Segment contact mode:
    • Beijing branch

      contact number:400 666 0170
      Address: Building 104, Youth Hui, Chaoyang North Road, Chaoyang District, Beijing

    • Shanghai branch

      contact number:400 666 0170
      Address: 887 Lane, Zuchong Road, Zhangjiang High-tech Park, Shanghai

    • Shenzhen branch

      contact number:400 666 0170
      Address: Xinbaohui Building, 2061 Nanhai Avenue, Nanshan District, Shenzhen

    Technical Support Contact:
    • Artisan 01

      Q Q:867281610    tel:0592-2565821

    • Artisan 02

      Q Q:972295120    tel:0592-2565822

    • Artisan 03

      QQ:1275998169    tel:0592-2565826

      support@tipray.com

    Contact mode of service network:
    • Changhan service point

      Contact Number:400 666 0170
      Contact address: Furong District, Changsha City, Hunan Province

    • Wuhan service point

      Contact Number:400 666 0170
      Contact address: Wuchang District, Wuhan City

    • Guangzhou service point

      Contact number:400 666 0170
      Address: Tianhe District, Guangzhou

    • Nanjing service point

      Contact number:400 666 0170
      Address: Jiangning District, Nanjing

    • Ji'nan service point

      Contact number:400 666 0170
      Contact address: Huaiyin District, Jinan City

    • Chengdu service point

      Contact number:400 666 0170
      Contact address: Chengdu High-tech Zone

    • Ningbo service point

      Contact number:400 666 0170
      Contact address: Jiangbei District, Ningbo City

    • Wenzhou service point

      Contact number:400 666 0170
      Address: Ruian City, Wenzhou, Zhejiang Province

    • Zhengzhou service point

      Contact number: 400 666 0170
      Address: Garden Road, Jinshui District, Zhengzhou City

    • Xian service point

      Contact number:400 666 0170
      Address: Chang'an North Road, Xi'an

    • Shenyang service point

      Contact number:400 666 0170

      Contact address: Hunnan District, Shenyang City

    Contact us

    If you are in Tianrui, there are the following modes of transportation to choose from:
    Bus routes: take bus No. 2, No. 29, No. 47, No. 87, No. 92, No. 112, No. 122, No. 751 and No. 52 to Pearl Bay Station
    Take Buses No. 20, No. 135 and No. 52 to Zengcuo West Road Station

    Service promise

    Service tenet

     

    Xiamen Tianrui Science and Technology Co., Ltd. always takes "building safety system, meeting customers'expectations and establishing brand image" as its goal, pays full attention to the dual brand construction of products and services, while improving product performance, takes "customers are always the first" as the purpose of customer service, and from the actual needs of customers. Start from, provide customers with truly valuable products and services.

     

    service content

     

    On-site installation and commissioning: During the contract period, engineers rush to the site to complete product installation, commissioning, and use training, so that system maintenance personnel understand the product principle, and can undertake basic product operation and daily maintenance work;

    Telephone Customer Return Service: During the contract period, the customer service representative will return to the subscribers by telephone every quarter to understand the use of customers and provide customer service improvement measures;

    Failure service: During the contract period, the contracted customers can request technical support from the company for any problems of the product, and the company will provide free technical services and product maintenance for the product.

    Upgrade service: Provide free upgrade service for users during the contract period. The upgrades include routine upgrades (such as compatibility upgrades caused by updates of operating systems and applications), optimization upgrades (optimization of performance, repair of BUG, etc.). Users can choose whether to upgrade according to their own usage and functional requirements. We will provide upgrade guidance and online support services until the upgrade runs steadily.

    Renewal service: In order to ensure the safe and reliable operation of the product, re-sign or renew the product technical service guarantee.

     

    Service response

     

    In order to ensure the normal operation of products and services provided by Tianrui, our company has established a complete set of service processes in accordance with domestic standards, so as to ensure the most effective treatment of faults. After receiving the customer's questions, the severity of the problem will be judged with the customer according to the type of the problem, and the response and support will be given within the prescribed time.

    Different fault and response time are divided as follows:

    P1 level fault: emergency fault, seriously affecting the normal business development of users.

    Response time limit: from receiving user's request to taking effective measures, no more than 4 hours.


    P2 level failure: Serious problem, system failure does not have a serious impact on the normal business of users, but the problems that occur are not handled in time, which may seriously affect the normal business.

    Response time limit: from receiving user's request to taking effective measures, no more than 8 hours.


    Level P3 fault: slight problem, system failure has a certain impact on the normal business of users.

    Response time limit: from receiving user requests to taking effective measures, no more than 16 hours.


    P4 level failure: a common problem that may have a minor impact on the normal business of the user.

    Response time limit: from receiving user requests to taking effective measures, no more than 24 hours.


     

    

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